Terms & Conditions of Reservations

General bookings and Short Break Holiday Packages

All general bookings and short break holiday packages are provided by the Balcomie Links Hotel, Crail (the hotel). All short break holiday package prices are per person and based on shared accommodation and Children in the parent’s room. Excess day charges apply for days requested over the package days. All packages are subject to availability. No other discount is valid with the packages.

General bookings - All general booking rates are as per room tariff or as agreed and confirmed at the time of reservation with the guest. All meals taken to be paid for those children who qualify for free stay with their parents. No bookings are accepted without a security, (Credit Card) where 1st night’s accommodation per room none refundable deposit is charged. In the event of a double booking, the hotel will refund all deposits paid to the hotel or with the agreement of the guest will offer the guest subject to availability, an alternative accommodation similar to that of the original booking at a nearby hotel or guesthouse.

Golf Packages - are formed in two parts, accommodation and golf. Accommodation is provided by the hotel and golf provide by the golf club. Neither party is responsible in delivering the other parties responsibility to the golfer. Tee times are subject to availability and governed by the golf clubs terms and conditions. All Golf Package prices are per person and based on shared accommodation. Single supplement applies. Prices include accommodation of your choice and golf fees. The hotel will settle the green fees on behalf of golfers for confirmed and prepaid reservations. On certain occasions the golfers may settle the green fee part of the package directly with the golf club

For cancellation of tee times by the guest or the golf club the Golf Club’s terms & conditions will apply. The hotel is not liable for loss of tee times under any circumstances.

Package Holidays - All holiday deals are payable at the time of reservation.

Prices are per person and based on shared accommodation, single supplement apply.

Holiday deals include, full breakfast and 2 course evening meal from the hotel Dinner Menu.

Children under the age of 14 years old go free, sharing a room with parents, except any meals taken.

All meals taken by the children going free are payable, including breakfast.

Maximum 2 children free allowed

Party reservations - for parties 8 or over, full or remainder of the booking value becomes payable 1month before the arrival date.

Reservations for 3 or more days in duration, full or remainder of the booking value is payable 1 month before the arrival date. No refund is available for party reservation, once the reservation is paid in full.

Golf Package and Special Offer reservations are payable in full at the time of reservation.

Condition of party reservations - All party reservations are non transferable, valid only for guests names appearing on the reservation or their party. For party reservations, the organizer is responsible for providing guest names before their arrival. The organizer must be in attendance with the party.

Deposits

General in individual bookings - to confirm all general reservations, 1st night’s accommodation per room none refundable deposit is charged.

Packages - All other package reservations (golf package, short break package, all other offers) are pre-paid in full at the time of reservation and are non refundable.

Party reservations - 1st night's accommodation per room is charged as non refundable deposit with the remainder payable one month before the arrival date. No refund is available once the reservations are paid in full.

For all cancellations please check cancellation section below

Cancellation Policy

General individual bookings - confirmed by non refundable deposits, cancellations up to 7 days before the arrival date will not incur any additional cost. Where confirmed bookings are cancelled 2 days before the arrival day, the guests will be charged the full cost of their stay. Guest leaving earlier then the original reservation period or in case of no-show the total price of the reservation will be charged.

Prepaid reservations - (package holidays, golf packages, special offers, party reservations) are non refundable.

Fees and Payments

The guest is responsible for paying the full individual or package fees to the hotel at the time of reservation. If for whatever reason the full fees have not been paid at the time of reservation for confirmed bookings, the hotel is entitled to charge the guest the equivalent of the full booking fee on guest’s departure. The hotel is entitled to make charges for the full booking fee on confirmed bookings, if the guest fails to cancel a confirmed reservation or fails to show on the arrival day for the confirmed reservation. In the event of guest leaving without settling their final bill or failing to cancel confirmed reservation, or failing to show up for confirmed reservation or leaving earlier than the original reservation period then the hotel is entitled to recover the outstanding bills or invoices or monies through the guest Credit Card. Confirmed reservation are those reservations which have been confirmed by the guest by means of a deposit or a supply of guests Credit Card details to the hotel, which enters the guest in a binding contract with the hotel, relating only to that reservation and authorizing the hotel to make charges to the guest Credit Card. In the event of a group booking the organizer is deemed to be the guest and will have all the guest’s responsibilities.

Smoking Policy

No smoking is allowed in any part of the building, including the guest rooms. Any guests found to be smoking in any part of the hotel, including the guest rooms will be asked to leave with no refund given. Full charges will be made to the guest Credit card in relation to any outstanding bills, including the cost for remainder of their stay including any other fine imposed by the hotel.

Hotel Property

The Hotel is entitled to make charges for damaged or lost property of the hotel. Notice will be given to the guest in writing, of the charges to be made in relation to the damaged or lost property before or after their departure. £25 standard charge for loss of room keys.

Guest Property

No liability is accepted by the hotel for any loss or damage to guest property during their stay, in or grounds of the hotel other then those inflicted by the hotel personnel.

General

The hotel is entitled to make changes or amendments to terms and conditions where and when necessary. The hotel may at their discretion, introduce supplementary terms & condit

Supplementary Terms & Conditions.

From time to time, the hotel may introduce supplementary terms & conditions for different periods of the year or during special events, taking place in the area.

Check-Ins - Departures